• Salary:
    £30,000 - £35,000 per year
  • Location:
  • Vacancy type:
  • Closing Date:
    26 May 2024

We have an opportunity for an Income officer to join our Customer Accounts team in Christchurch.

This is a full time permanent role with a mix of home and office working.

We are offering a starting salary of £30,000 - £35,000 depending on experience.


The role:

As an Income Officer you'll be delivering a comprehensive rent and service charge collection service across your locality. This will include customer accounts from mixed tenures and you'll be responsible for managing the end to end process. 

As part of this role you'll be carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice, managing eviction's and preparing applications for court. You'll be engaging with external agencies and local authorities when needed and on standby to visit customers in their home as well as occasionally attending court hearings.

To be successful in this role you'll need:

  • Experience in income management or debt recovery/collection
  • Knowledge and experience of either social housing, home ownership or the private rented sector
  • Excellent customer service skills
  • A working knowledge of welfare benefits
  • To be a self-starter with a proactive approach and possess the ability to work without close supervision
  • To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

As you'll need to travel in this role, having a car and full driving licence is essential. 

A DBS check will also be undertaken for the successful candidate.


What we can offer you

As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

  • £450 yearly flexible benefit pot to use against benefits of your choice
  • Flexible working
  • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
  • A chance to buy or sell holiday as part of our flexible benefits package
  • A generous pension scheme matching up to 12%
  • Life cover as soon as you join us
  • You will be a part of our Recognition scheme where you can be gifted retail vouchers
  • A range of wellbeing discounts including Gym Memberships
  • A wide selection of other benefits available


About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

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Spectrum House, Grange Road, Christchurch, Dorset, England, BH23 4GE

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